Budget does right.

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If I complain about bad service, I have to give credit for good service.

This picture is of Bill, a driver for Budget. Somehow, I made a mistake and was running late for my plane. When I got on Bill’s shuttle after returning my Budget rental car, he said “how’s it going?” And I told him I was badly behind schedule.

Even though I was the only person on the bus he called his dispatcher and asked for permission to leave immediately. Dispatch said okay, and we were off to the airport.

The line at security wasn’t bad, my flight was 15 minutes late anyway, and I will be home with no problems.

The company is only as good as its employees. I wasn’t fond of the agents in Santa Barbara, but I certainly like the service I got from Bill here in Los Angeles. Win some, lose some.

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