This could be dicey
I left Dallas and flew to Las Vegas, checking in at the Las Vegas Hotel.
FIRST: This isn’t a complaint about the League tournament planners, especially Wendy. Contracts are signed years in advance, and I think this hotel has plummeted very recently. I expect that she will do everything she can to improve the situation before July.
NOW: This used to be the Las Vegas Hilton, but the clerk at the front desk told me the Hilton dumped them and ran away the moment their contract was up. I’m starting to see why.
We’ve all been here before–I can recall at least 3 NABC’s in this same hotel. Remember how the place used to be? Well, not a damn thing has changed–and I don’t mean that in a good way. The elevators were slow and insufficient 20 years ago, and they haven’t gotten any faster or more plentiful.
The first bad sign was the front desk. Besides the fact that there was a long line to check in and too few room clerks to do the job, the staff just doesn’t look good. Most hotels keep the front desk staff in natty suits; these people looked like they were hanging around the bus station this morning, got an LVH tee-shirt to wear and were put to work. Not a good first impression at all.
I got a room in the center tower, which is a bad thing. They offered me a “renovated” room for $20/night more, but we’re only here for one night and I’m cheap. When I saw the rooms (we have 2, Kate and Brad are on this trip too), I changed my mind and asked for the better rooms but was told the hotel is sold out and there are no more rooms. When you can’t even pay for an upgrade things they must be jammed.
Finding the elevators on the ground floor is difficult, finding the room on the 20th floor was a maze worthy of B. F. Skinner. Then I got there, and the adventure kicked into high gear:
The room is plain. The beds are old, the carpet is ancient, the furniture was on the Ark.
The bath has minimal amenities. There is a blow dryer, iron and ironing board in the closet.
The TP is thin and cheap–but it isn’t any worse than I had yesterday at the Sheraton in Dallas. The toilet/bath area is also exceptionally dark–there is one tiny, under powered light. It looks like there used to be a retractable clothes line over the tub but it has been removed and the holes in the tile patched.
The housekeeping isn’t anything to speak of–I found these behind a chair while I was scouting for an electrical outlet.
I also found a plastic stencil one might use to draw on eyebrows, carelessly dropped on the floor and not found by the maid. . I wouldn’t have know what it was for if it didn’t say “Savvy Beautiful Brows” on it.
A man I was speaking to in the elevator said his room hadn’t seen a maid in 2 days.
Times have changed and this hotel hasn’t. There are nowhere near enough outlets for your computer, iPad, phone charger, etc.
Internet service is $14/day, and for only 1 connection. The Sheraton allowed 3 connections, the Hyatt in Phoenix allowed 5. The service is very slow. Download speed is 0.8 mps, upload is 0.3. My phone is faster than that.
There was a woman in the gift shop searching for a toothbrush. I said that most hotels would provide those, but she had called and was told “we don’t do that anymore”. Neither of our rooms smell great, and one is pretty poor. I found a maid and asked for some air freshener, but she said I had to call downstairs, they don’t give her any for her cart.
There are 3 towers here–Central, North and East. The front desk told me that the North and East towers had been renovated, but that renovation for the Central tower was “on hold”. I don’t like the sound of that word–it isn’t like Vegas is hurting, the joint is sold out on Wednesday night. There are at least 3 conventions in the place today, and they are still pinching pennies. I was not able to see a renovated room, but I don’t think they are remodeled, just some new curtains and beds.
[I just looked up to see what was blowing in the air conditioned breeze and it’s the tatters of the curtains. The sheers have been removed completely but the tracks are still there on the ceiling.]
Just looked at the coffee maker–the cups with the coffee pods are sealed. It costs you $3.50 for every cup you open. That’s dreadful, and I don’t even drink cofffee.
Spending 11 days here in July might be an adventure. I suppose they will charge more for the renovated rooms, but it will probably be worth it. On the other hand, I doubt that they are significantly remodeling, so bring an extension cord and power strip. Consider getting a mobile internet device–it will be cheaper and faster than the pig slow service they offer here. Don’t lose your toothbrush. Bring your own air freshener and coffee maker. If you really want a first class hotel, this isn’t it. The MGM Grand is at the other end of the light rail, the Venetian is in between. I’d consider them.
LMAO. What a trip you have had. May I suggest another hotel for July–you will want to guarantee the A/C for sleeping. Travel Goddess here to assist. I know the bridge is there, but what’s a couple bucks for a cab ride from a hotel that GIVES you the coffee.???
Sure wish you’d told me you were staying at the LVH – I’d have suggest somewhere – almost anywhere – else.
so, where do we stay in 108 degree weather?
Your comments are very timely. I had a business conference at the LV conference center last week, LVH was one of the host hotel. I managed to stay there for four days. My experience is mixed:
1. My room was in the central tower, 21st floor. It was ok. It was clean. I had to keep the bathroom door open for light to enter the bathroom.
2. They give you 8 dollars coupon per day if you do not use the maid service. I took that one day, used it for breakfast.
3. There was some 21 dollars per day resort fee on top of the 140 dollars room charge. It came to some 170 dollars a day. But the resort fee includes the internet.
4. Coffee and water in the room. I drink lot of coffee. Before I realized, I did spend 7 dollars for two cups of coffee. Water is a mere 4 dollars. I managed to get some water from outside for 25 cents.
5. They have buffet breakfast (16 dollars), lunch (18) and dinner (22). I liked the breakfast – it was little pricey.
PS: There are many alternatives in LV. You can stay little far away on the train line and get a similar room at one third the price.
Dear Mr. Pisarra,
Primarily, I want to thank you for taking the time to provide feedback in regards to your stay. We constantly seek ways in which we can improve, relying on your feedback to help guide these improvements.
Secondly, I would like to apologize that your stay did not meet expectations. It is completely unacceptable to find a room in the condition you described in your blog. I have met with both our Housekeeping and Engineering teams so that they can immediately make the necessary improvements to the rooms. I will personally ensure that our Housekeeping management team coaches the Guest Room Attendant on the required level of cleanliness for the guest room. Additionally, we have begun a program in which our Engineers will go into each room, identifying and correcting any existing issues, so that future guests will not encounter the same issues as you described. It is extremely important that our guests find their rooms to be in perfect condition when they check in. Your group is extremely important to us, and to me personally, and we will do everything possible to ensure they receive the best possible service while at the LVH.
Once again, thank you for bringing these issues to my attention. If possible, I would love to speak with you at your convenience to discuss your stay. My name is Cami Christensen and I am the Vice President of Hotel Operations at the LVH. I can be reached at Christensenc@thelvh.com
I look forward to hearing from you.
Hey Chris, I’m sorry you had a bad experience at LVH. As someone who travels as much or more than I do, you know that a person can have a bad experience at event the best hotels. ACBL’s room block will consist mostly of rooms in the renovated North and East Towers. Suites in all towers have been renovated. The standard rooms in the Central Tower are undergoing maintenance to fix any issues. This should be mostly completed (if not all) prior to our arrival. Should our block exceed the number of available rooms in the North and East Towers (and I hope it does!), we will have maintained rooms in the Central Tower. In addition, ACBL guests are not required to pay the $18 resort fee. There is an additional fee for internet in your guest room since that is part of the resort fee. ACBL guests can pay $13.99 for internet only or add the resort fee for all the additional perks with it. Oh! The meeting space has also been renovated. We have an INCREDIBLE rate and I have been assured the level of customer service will be what are accustomed to. 🙂
Thanks Wendy. I knew we could count on you.